Buyers Protection

If you have an experience that did not go so well, Winter White Bridal can assist you with Buyers Protection. In order to assist you please use the list below and contact us if necessary. 

1. Try Contacting the Seller

If your Wedding Dress hasn't arrived within the promised time, or isn't as described -contact the seller. Most sellers should be happy to quickly resolve any issues.

 2. Report the Seller 

If you were unable to resolve the problem with the seller, you can submit a  query by clicking report seller in the dress details page. Here, you can formally discuss this issue with us.

 3. Escalate your Issue to Winter White Bridal

If you are not satisfied with the seller’s solutions, you can Escalate this issue to us. We will mediate between you and the seller to resolve the problem only. We can only assist with the mediation process and do not provide refunds.

 4. The Outcome

Your information will be kept on file and the Sellers account will be documented up to and may include elimination from the site if the issue cannot be resolved.